Gemini Live's low-latency voice API finally makes real-time voice agents feasible to ship — not in a demo, but in production. The latency-to-quality ratio crossed the threshold where a voice agent feels like a conversation, not an interview.
The three use cases worth building now
- Inbound qualification: voice agent handles the first 60 seconds of a sales call, gathers context, routes to the right rep.
- Post-purchase support: voice agent walks new customers through onboarding questions without waiting for a human.
- Outbound nurture: voice agent calls warm leads at the time they said they'd be free, with a human on standby for anything complex.
The trust budget
Voice agents work when they feel like 'the smart person who picks up before the right person can.' They fail when they feel like a phone tree.
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